Need to register a licence? See our step-by-step licence registration guide, or browse Rhino 3D licence options.

One of the most common licensing problems we help with has nothing to do with Rhino itself. It happens when a licence is registered under one person's work email address and that person later leaves the company. This guide explains what goes wrong, and the simple set-up that prevents it.

What normally goes wrong

When a licence is registered under an employee's personal work email (for example john.smith@company.com):

• That person is the account owner.
• When they leave, the company often loses easy access to the Rhino Account.
• The licence can stay locked to their old email.
• New staff cannot easily take over the licence.
• You then have to contact McNeel to change the validation email or transfer ownership, which takes time and paperwork.

How a master email solves it

Register (or move) your licences under a permanent company email that does not leave with any individual. For example:

• rhino@company.com
• licenses@company.com
• cad-admin@company.com
• or any shared mailbox or distribution list controlled by IT

Benefits when someone leaves

1. Ownership stays with the company. The master email, and therefore the Rhino Account and Team, remains under company control permanently.
2. Easy reassignment. Remove the departing employee from the Team and invite the new person. The licence never moves; only the users do.
3. No dependency on one person. Even if the original purchaser leaves, IT or the CAD manager can still log in, manage the Team, add or remove people, and see the licence report.
4. Cleaner long-term records. All company licences stay in one place instead of being scattered across personal accounts that disappear over time.

Simple way to set it up

1. Create a Rhino Account with the master email at accounts.rhino3d.com.
2. Create a Team under that account.
3. Add the licence keys to the Team.
4. Invite only the people who actually need Rhino.

This is the single biggest practical step that stops "ex-employee still controls the licence" problems.

Already registered under a personal email?

If your licences are already tied to an individual's address, move them before that person leaves, while they can still sign in and help. If they have already gone, contact McNeel to change the validation email or transfer ownership. Have your licence details to hand, as this is the slower route. If you bought from CADWAX, get in touch and we'll help you with the request.

Quick checklist for IT and CAD managers

• Is every licence registered under a company-controlled address, not a named individual?
• Is more than one person able to sign in to the master account?
• Are Team members added by invitation and removed when they leave?
• Do you have a record of which licence keys sit in which account?

Related Reading

• Rhino Licensing & Accounts Help: all our licensing guides in one place
• Master Rhino 3D Accounts: Your Complete Setup Guide
• Rhino 3D Licensing Explained: Cloud Zoo, LAN Zoo and Single-Computer Activation